Fitbit messaging: How to receive messages and send replies from your Fitbit

Fitbit’s early smartwatches lacked some “smart” elements like messaging, but in 2018, the company addressed this by rolling out messaging capabilities to the original Versa and Ionic. Now, messaging support through quick replies and voice replies has become standard on several Fitbit devices. In this how-to guide, we’ll take you through how to set up messaging on your Fitbit, how the feature works, which devices support it, and more.

Fitbit messaging: How does it work?

Fitbit’s messaging features remain relatively rudimentary but still quite functional. Unlike Wear OS, Fitbit users can’t type out lengthy replies on their devices. The devices lack dedicated keyboards. Instead, Fitbit uses quick replies, letting users swiftly respond to messages through preset text or emojis. Fitbit also supports audio-to-text replies, but only a few devices sport this feature. You can also connect Fitbit to iPhone and reply to messages sent from an Android phone.

How to activate message replies on Fitbit

Now that you know how Fitbit handles messaging, you must know what you’ll need to use it. For starters, Fitbit’s messaging system is entirely reliant on notifications. You can’t initiate a message on a Fitbit, but you can respond to messages received via notifications. If you don’t enable notifications, you won’t be able to use Fitbit’s messaging features.

How to activate notifications on your Fitbit:

1. Open the Fitbit app on your phone.
2. Tap the Devices icon at the top left of the screen.
3. Select your device.
4. Tap Notifications.
5. You can select primary apps for Text Messages, Calendar Events, and Emails on this page. You can also choose the apps for which you wish to receive notifications by tapping App Notifications.

Fitbit will display notifications for all apps that support notifications on Android, but only some apps support quick replies. These are apps that support in-notification replies on your phone. So, any app that can reply from your phone’s notification shade should work with quick replies. These include WhatsApp, Google Messages, Facebook Messenger, Slack, and other chat apps. Some social networking apps, like X (formerly Twitter), also support the feature.

Quick replies are automatically activated for supported apps. If you receive a notification from a supported app, you can select between five default responses, several emojis, or use a voice message to reply directly from your Fitbit.

For unsupported apps, you’ll still have the option to open the app on your phone by tapping open on the Fitbit notification.

Which devices are supported?

While more modern Fitbits include messaging support, not every device does. For example, Fitbit devices that lack a screen don’t support the feature, while some of Fitbit’s older models don’t pack it either. According to Fitbit’s documentation, the following devices are supported:

Some older devices, like the Fitbit Charge 2 and Fitbit Surge, can receive text messages but do not support message replies. Fitbit also notes that the feature is only available to devices paired with an Android phone. However, iPhone users can still respond to a limited number of Fitbit app notifications, including “messages, cheers, taunts, and friend requests.”

How do I use quick replies on my Fitbit?

Each Fitbit device handles quick replies differently. This largely depends on the display size of the tracker and UI layout.

How to use quick replies on the Sense, Sense 2, Versa 3, and Versa 4:

1. Tap the notification on your watch. You can also scroll down from the top of the display to access recent notifications.
2. Tap the text icon (three horizontal lines) to select a quick reply.
3. Tap the emoji icon to respond with an emoji.

How to use quick replies on the Luxe, Inspire 3, Charge 5, and Charge 6:

1. Tap the notification on the device. You can also scroll left or right in the notifications app to access recent notifications.
2. To reply to a message, tap the text icon (three horizontal lines) to select a quick reply.
3. Tap the emoji icon to respond with an emoji.

How to use quick replies on other Fitbits:

1. Tap the notification on your device, or swipe down from the top of the screen to see recent notifications.
2. Tap reply or replies, depending on your device, and select a quick reply.
3. You can also tap more replies or more emojis to see more options.

If no reply option is available on a particular app, that app doesn’t support quick replies. In addition, if no reply option is visible on your device, your Fitbit does not support messaging features.

Can I edit and customize my quick replies?

Thankfully, yes. Although your device comes preloaded with five useful default entries, each can be customized. As you’re using the Fitbit app to make these changes, the process is the same for every supported Fitbit device.

How to customize your quick replies:

1. Open the Fitbit app on your phone.
2. Tap the Devices icon in the top left of the screen.
3. Select your device.
4. Tap Notifications.
5. Tap Quick Replies.
6. Tap Default Replies to change the universal quick replies used by all apps.
7. If you want specific strings for specific apps, tap on the app you wish to tweak and edit your replies accordingly.

Fitbit also lets users customize the emojis used for replies. To do this, tap Default Replies or select individual apps. Tap the Emoji tab next to the Text tab at the top of the page. Tweak your emojis accordingly.

Voice replies on Fitbit

If you find quick replies too restrictive, the Sense 2, Sense, Versa 4, Versa 3, and Versa 2 have a voice replies feature that uses their built-in microphones. This makes it an excellent reply option when out running or if you have lengthier responses in mind.

How to use voice replies on the Sense 2, Sense, Versa 4, Versa 3, and Versa 2:

1. Tap the microphone icon instead of the text or emoji icon on a notification.
2. You will then be prompted to speak your reply.
3. Once complete, tap send or retry to re-record your message.
4. You can also tap undo within three seconds to cancel the message.

You can tap Language to change between the Sense line and the new Versa models. On the Versa 2, this option is hidden behind the three-dot menu icon alongside the currently selected language.

Fitbit not receiving messages

Now you know how to set up messaging on your Fitbit, but what do you do if the feature isn’t working?

A good starting point would be to reboot both your phone and Fitbit. This will give you a clean slate to troubleshoot any additional problems. If you’re lucky, this might fix your issue. However, if you’re still facing messaging issues, here are some potential remedies.

• If you’re not receiving messages on your Fitbit, try switching off notifications support for the Fitbit app on your phone. Usually this option can be found by heading to Settings > Apps > Fitbit on your phone, but this will differ between devices. Toggle off Allow notifications for a few seconds. Toggle it back on. It’s a good idea to do the same for your messaging apps.
• If you can now receive messages but your watch isn’t prompting you, check if Do Not Disturb or Sleep Mode is switched on. These two settings will suppress notifications on your Fitbit, so you must ensure both are toggled off. You can find both settings in your Fitbit device’s settings menu.
• Finally, if the previous two steps failed, you could try uninstalling the Fitbit app on your phone. Ensure you have your login details handy — you must sign in to your Fitbit account after reinstallation.

Do you have any issues using the messaging features on your Fitbit? Our broader Fitbit problems and solutions guide tackles might provide you with the help you need. Alternatively, let us know in the comments section below, and we’ll try our best to help.

Top Fitbit messaging questions and answers