How to factory reset a Sonos Move or Move 2

As slick and convenient as the Alexa-ready Sonos Move can be, it’s not immune to glitches, which a reset can potentially fix. Even if it’s been smooth sailing so far, you’ll still want to perform a reset if you’re returning a speaker, selling it, or giving it away. Here’s how to reset a Move (including the Move 2) in just a few brief steps.

How to factory reset a Sonos Move or Move 2

The instructions for resetting a Move 2 are similar to those for the 1st gen, but there is a slight difference, and the process for any Move is separate from other Sonos models. Follow the steps below:

• Take your Move off of its charging base if it’s currently sitting there.
• Press and hold the power button on the back for at least 5 seconds. You’ll hear a chime before the speaker shuts off.
• Turn your Move back on, either by pressing the power button or docking it back in the charging base. Be ready for the next step.
• While your Move is still powering on, hold the Join (infinity) button if you have a 1st gen model, or the Bluetooth button if you have a Move 2.
• Keep holding the appropriate button until your speaker’s status light beings flashing white and orange.
• When the reset is complete, the light will flash green.