5 problems with the Droid Turbo 2 and how to fix them

Motorola introduced the latest additions to their Verizon-exclusive Droid series of smartphones, with the higher-end of the two being the Droid Turbo 2. When compared to Motorola’s other high-end offering, the Moto X Style, the Droid Turbo 2 features a more powerful processing package, a larger battery, as well as a shatterproof display, courtesy of Motorola’s new ShatterShield technology. With Moto Maker also in the mix, in a lot of ways, the Droid Turbo 2 offers what many expected from its flagship counterpart. However, the Droid Turbo 2 is available exclusively from Verizon Wireless in the US, but there is an international version as well, called the Moto X Force.

• Droid Turbo 2 review

As is the case with most smartphones and tablets released nowadays, the Droid Turbo 2 isn’t without its flaws. To help you tackle these problems, we’ve rounded up some of the common issues that plague Droid Turbo 2 owners, and offer potential solutions on how to fix them.

Disclaimer: Not all Droid Turbo 2 owners will face these problems, and it is actually more than likely that you won’t come across any of the issues mentioned below.

Problem #1 – Stuck/dead pixels

Some users have found stuck pixels on their displays, with random spotting along the top of the display in most cases.

Potential solutions:

• To help fix this problem, you can download an app like Pixel Fixer from the Google Play Store, and that should do the trick.
• This should not be confused by the green line issue that many Droid Turbo 2 owners have come across, and if that is what you see, the only option for now seems to be picking up a replacement.

Problem #2 – Incoming call notification not showing on lock screen

Some users have found that the incoming call notification does not show on the display, and users have to unlock the phone to see who is calling. This issue was seen with some other current generation Motorola smartphones as well.

Potential solutions:

• The fix for this issue has seemed to work for most users. Go to Settings – Apps – All, tap on the three dotted line at the corner for additional options, and tap on “Reset app preferences.” Now incoming call notifications show up as expected.
• Some users have also found that using third party lock screen widgets seem to cause a problem as well. Uninstall these apps, and see if the issue persists.

Problem #3 – “OK Google” voice command not working

When trying to set up the “OK Google” command, that can be used from any screen, users have found that the device is unable to register a voice, with a pop up message stating “Can’t use the microphone. Restart your device.” Even after being able to set it up, the command itself doesn’t work when attempting to use it. This issue was also seen with the Moto X Play.

Potential solutions:

• This issue is likely caused because of Moto Voice. It looks like users are allowed access to only one of these features, so you will have to choose between either Google Now or Moto Voice for your voice command needs. Keep in mind that Moto Voice does offer a lot of functionality as well, so it may not be a bad idea to stick to it.
• Remember that simply turning off Moto Voice in the settings will not do the trick. You will have to go into the Apps section in the Settings menu and disable Moto Voice for this problem to go away.
• If you find the issue to persist even after turning off Moto Voice, make sure that the default language selected in the Google Now setting is English (US). Depending on your region, this setting may be what is causing the problem.

Problem #4 – Camera error

Some users have found the camera app to stop working or not load at all, with an error message popping up that says that the app needs to be restarted. This also often happens when switching to the front-facing camera in the app.

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Potential solutions:

• For many users, wiping the cache partition seems to have solved the problem. You can find the instructions on how to do so below.
• A third party app that also uses the camera may be the cause as well. Boot the device into Safe Mode and see if the issue persists. If it doesn’t, a rogue app is to blame. Uninstall any apps that were added just before the problem started, and see if it goes away.
• Some users have found the issue to be because of using Nova Launcher. Tapping on the camera icon on the homescreen did not launch the Moto camera app, leading to the error. Replace the homescreen icon with the camera app shortcut from the app drawer for the Moto camera, and that should do it.

Problem #5 – Connectivity issues

As is the case with any new device, there is a chance that you might face issues with connecting to Wi-Fi and Bluetooth. Users have found Bluetooth issues to be particularly prevalent with the Droid Turbo 2.

Potential solutions:

Wi-Fi issues

• Turn the device and the router off for at least ten seconds, then turn them back and retry the connection.
• Go to Settings – Power saving and ensure that this option is turned off.
• Use the Wi-Fi Analyzer to check how crowded your channel is, and switch to a better option.
• Forget the Wi-Fi connection by going to Settings – Wi-Fi and long tapping the connection you want, then selecting “Forget”. Re-enter the details and try again.
• Make sure the router firmware is up to date.
• Make sure the applications and software on the device are up to date.
• Go into Wi-Fi – Settings – Advanced and make a note of your device MAC address, then make sure that it is allowed access in the router’s MAC filter.

Bluetooth issues

• With issues when connecting to the car, check the manufacturer’s manual for the device and the car and reset your connections.
• Ensure that you are not missing a vital part of the connection process.
• Go to Settings – Bluetooth and ensure nothing needs changing
• Go into Settings – Bluetooth delete all prior pairings and try setting them up again from scratch.
• When it comes to issues with multiple device connection, only a future update will be able to address this problem.

Guides – Hard Reset, wipe cache partition, boot into Safe Mode

Hard Reset

• Make sure that the device is switched off.
• Press and hold the volume down key for a few seconds.
• While pressing the volume down key, simultaneously press the power button, and then release both.
• In the menu, use the volume down key to navigate to Recovery, and tap the volume up key to confirm.
• When the Android logo shows up, press and hold the power button.
• Then press and release the volume up key to show the menu options.
• Select “wipe data/factory reset,” and press the power button to confirm.

Wipe cache partition

• Make sure that the device is switched off.
• Press and hold the volume down key for a few seconds.
• While pressing the volume down key, simultaneously press the power button, and then release both.
• In the menu, use the volume down key to navigate to Recovery, and tap the volume up key to confirm.
• When the Android logo shows up, press and hold the power button.
• Then press and release the volume up key to show the menu options.
• Select “wipe cache partition,” and press the power button to confirm.

Boot into Safe Mode

• With the phone on, press and hold the power key until the on-screen “Power off” option shows up.
• Long press on the on-screen button, and select “Boot into Safe Mode.”

So, there you have it for this roundup of some the common issues faced by Droid Turbo 2 owners, and some solutions on how to fix them. We will continue to keep this updated, so if you do come across any other issues, do mention them in the comments section below.

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However, don’t let these issues put you off from picking up the Droid Turbo 2. Most of these problems are easy to fix, and will likely be permanently addressed in future software updates. The Droid Turbo 2, with its large battery and shatterproof display is still a very attractive device that brings a lot of interesting features to the table, and is definitely one of the best smartphones to be released in 2015.