Google Play could soon help you fix Play Protect certification issues (Update: Rolling out)

Update, September 10, 2024 (05:02 AM ET): As part of the latest Google Play Store v42.7 update rolling out now, Google has announced that users will be able to see a new option in the Play Store’s settings page if there is an issue with the Play Protect certification status. Users will be able to refresh the status and try to fix the issue. However, Google did not offer more details on the checks it conducts or the fixes it will suggest.

Original article, August 1, 2024 (09:40 AM ET): Google Play might soon help users fix issues resulting in a failed Play Protect certification. We’ve spotted an upcoming feature in Google Play Store version 42.1.21 that could either address the Play Protect certification error or provide details about why a device is not certified.

The latest Play Store release includes evidence suggesting that Google could add a new “Fix device issue” button to the Play Protect certification option in the Play Store settings. This button will likely appear on devices that fail the Play Protect certification, and let users address the issue by performing a few checks.

As you can see in the following video, the feature delivered a “Couldn’t fix device certification issue” on our test device. It also showed a “Reason code” that states the device did not meet Play Integrity requirements, along with a link to a support page highlighting how users can fix Play Protect certification status issues.

At the moment, we are unaware of the checks the feature runs to fix the Play Protect certification issue. We’ll let you know as soon as we have more details. Until then, if you’re getting a Play Protect certification error on your device, you may want to try registering your device by submitting your Google Services Framework Android ID on this Device registration page.