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Samsung responds after iFixit breaks off repair partnership
- Samsung has responded to iFixit’s announcement about ending the ongoing repair partnership between the companies.
- Samsung says it will continue offering repair parts through a different provider.
- While iFixit will still stock aftermarket Samsung parts and publish repair guides, it won’t collaborate with the phone maker on repair manuals.
Samsung has shared an official statement after repair company iFixit announced it’s ending its partnership with the South Korean company. According to iFixit, Samsung isn’t serious about embracing repairs. Starting on June 17, the platform will no longer be Samsung’s third-party parts and tools distributor, ending a two-year collaboration.
In a statement to Android Authority, Samsung confirmed that it will continue offering repair parts for its devices through a website called Samsungparts.com powered by another repair provider called Encompass. For whatever reason, the smartphone repair category does not appear on the homepage, but it can be found by clicking on the blue Self-Repair Service button to the left.
While the site does offer replacement parts for some of Samsung’s most recent phones, parts for many other models seem to be missing from the platform right now. It’s possible Samsung will add more smartphone repair parts to the site come June when the iFixit partnership officially ends.
Samsung is committed to providing quality, accessible device care to our customers with flexible options to suit their needs, including walk-in, mail-in, and “We Come to You” services. For people who would like to take advantage of our self-repair program, we offer Samsung-certified parts, tools, and information for our qualified products in one easy place: SamsungParts.com, powered by Encompass. We’re proud of the work we’ve done together with iFixit. We can’t comment further on partnership details at this time.
You can read Samsung’s complete statement regarding the end of its partnership with iFixit above.
Reasons why iFixit ended its partnership with Samsung
Kyle Wiens, iFixit CEO and co-founder, told The Verge that one of the company’s biggest reasons for parting ways with Samsung is the price of parts. iFixit also claims it has been unable to secure official parts for the newest Samsung devices like the Galaxy S23, Galaxy Z Flip 5, and Galaxy Z Fold 5. These parts were made available by Samsung through Encompass, but iFixit was left out.