Samsung terminating network services for Galaxy Note 7 in Australia

Samsung has announced that it is working with Australian telecommunication networks to discontinue services for Galaxy Note 7 devices still being used there. The move arrives as Samsung continues to try and recover all of its Note 7 smartphones after they were recalled in October.

The process will begin on December 15 and Samsung said customers would be notified about the changes today with “on-going communication and updates about the Australian network discontinuation provided to customers over the next three weeks, to ensure adequate notice is provided.”

Samsung once again urged those who are still using a Galaxy Note 7 to return it to its place or purchase, call the Samsung Customer Service line on 1300 362 603 or visit Samsung’s Australian Note 7 returns page for further help.

Samsung is still offering to swap the Note 7 with a Galaxy S7 or S7 Edge, refund the difference in price, and offer $250 in credit, but noted that this promotion would end on December 22.

The Samsung Galaxy Note 7 was recalled twice and eventually cancelled after reports of the handset catching fire. Samsung is currently still investigating the cause.